Privacy Policy

Who we are

Vita Mea Clinic ("we", "us", or "our") is a therapy and counselling clinic based at Triq Sir Temi Zammit, Mosta, Malta MST 1521. We are the data controller responsible for the personal information described in this policy.

If you have any questions about this policy or how we handle your information, you can contact us by phone on +356 9985 4942 or through the contact form on this website.

Information we collect

We only collect information that we need in order to respond to you and provide our services. Depending on how you interact with us, this may include:

• Contact details you provide, such as your name, phone number, and email address, when you submit an enquiry form or call us.
• Appointment information, such as the service you are interested in and your scheduling preferences.
• Health and wellbeing information that you choose to share with us in the course of enquiring about or receiving therapy. This is treated as special category data and handled with additional care.
• Clinical records created by your therapist during the course of your care, kept securely and confidentially.
• Technical information collected automatically when you visit our website, such as your device type, browser, and general usage data.

How we use your information

We use your personal information to:

• Respond to your enquiries and arrange appointments.
• Provide, manage, and improve our therapy and counselling services.
• Maintain accurate and confidential clinical records.
• Meet our legal, regulatory, and professional obligations.
• Communicate with you about your care or any changes to our services.

Legal basis for processing

Under the General Data Protection Regulation (GDPR) and Maltese data protection law, we rely on the following legal bases: your consent; the performance of a contract to provide you with our services; compliance with a legal obligation; and our legitimate interests in running the clinic responsibly.

Where we process special category data such as health information, we do so on the basis of your explicit consent or because it is necessary for the provision of health care by a professional bound by a duty of confidentiality.

Confidentiality of therapy

What you share with your therapist is confidential. Clinical notes are kept securely and are not disclosed without your consent, except in the limited circumstances where we are legally or ethically required to do so — for example, where there is a serious risk of harm to you or another person, or where disclosure is required by law or a court order.

Your therapist may discuss your care within professional clinical supervision, which is itself confidential and is a standard part of safe, high-quality therapeutic practice.

Sharing your information

We do not sell your personal information. We only share it where necessary and with appropriate safeguards, for example:

• With trusted service providers who help us operate the clinic and website, under agreements that protect your data.
• With other health professionals involved in your care, only with your consent.
• With relevant authorities where we are legally required to do so.

How long we keep your information

We keep personal and clinical information only for as long as necessary to provide our services and to meet our legal and professional record-keeping obligations. When information is no longer needed, it is securely deleted or anonymised.

Your rights

Under data protection law you have the right to access the personal information we hold about you, to have inaccurate information corrected, to request erasure or restriction of processing, to object to processing, to data portability, and to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us on +356 9985 4942 or via our contact form. You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

Cookies and analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it, so we can improve our content and services. You can control cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While no system can be guaranteed as completely secure, we continually review our safeguards.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions or concerns about your privacy, please contact us on +356 9985 4942 or through the contact form on this website.